All sales are FINAL. Any returns, exchanges or refunds are at the discretion of The Dusty Hide management only. Changes to your initial order may be subject to additional fees. That being said we do our best to hold up our end of any agreements. If for some reason we fail to do so we will always work to ensure our customers are fully satisfied.
We do our best to create exactly what you order here at The Dusty Hide. We will follow every process we have to match colors or designs that are desired as best we can, but these are hand made, one of a kind items that may have slight variations. Each hide we receive and every batch of dye is slightly different than the last and can contribute to any differences that may exist from our gallery photos. We very rarely, if ever, have had any issues with this being a problem at all.